At present, it is only possible to buy one vehicle per order. However once you have placed your order you can place another order right away.
Do I have to order my vehicle online?
No, you are welcome to place your order directly through your chosen retailer.
Can I order a vehicle as a limited company?
At present, only customers using a vehicle for personal use can order a vehicle online. If you're a business customer, please contact your retailer directly.
Can I trade-in my current vehicle as part of my online order?
Yes, as a feature of our online finance calculator, you can submit an estimated trade-in value of your vehicle. These details will then be used to generate a quotation. Once we have received the online booking, your nearest retailer will invite you to complete physical evaluation of the vehicle offered for trade-in exchange, will verify ownership details and mileage, any outstanding finance loan on the offered vehicle etc. The final residual / exchange price will be at the sole discretion of the authorized retailer based on such physical evaluation of the vehicle & verification of above conditions and documents.
My vehicle has undergone unauthorized modifications. Can I trade in my vehicle online?
We are currently unable to accept online valuation for modified vehicles. Please contact your local retailer directly to arrange for a physical evaluation of the vehicle.
I own a parallel imported vehicle. Can I trade in my vehicle online?
We are currently unable to accept online valuation for parallel imported vehicles. Please contact your local retailer directly to arrange for a physical evaluation of the vehicle.
What happens if my online valuation is different from that of the actual appraisal of the vehicle?
Your online valuation is just an indicative value based on an estimate. Your vehicle will be physically inspected by your nearest retailer. If there is a significant difference between the described condition and what is presented at the retailer, the retailer reserves the right to amend their final valuation.
If I have outstanding finance, can I still trade-in my vehicle?
Yes you can. However, we do not have this feature in our Online Finance Calculator. Contact any authorized retailer to submit your finance application. The retailer will be able to offer you a quotation and advise on the final financed amount after factoring any outstanding loan still owed to the bank.
What happens if I decide I don’t want to trade in my vehicle after I have calculated my finances and paid an online deposit?
To amend your vehicle order, please contact the retailer directly. They will process any changes made to the order and process a refund if necessary.
Can I track my order?
Once you have placed an order online, your vehicle reservation will be held for 3 days. Within 3 days, the retailer will be in touch with you to confirm the order.
How do I change or update my order?
You may contact your retailer directly, should you need to change or update your order.
What if I change my mind about the order before the vehicle is delivered?
If you wish to amend or cancel your vehicle order, please contact your retailer quoting your order number as soon as possible. Please note, depending on your order and the stage your order is at, it may not be possible to accommodate any changes.
When will the vehicle I ordered online be ready?
Your retailer will provide the most accurate time scales available once your reservation is made.
What documents do you need for me to order online?
To place you online order, you simply need your email address to create an account. Your credit/debit card and billing address details will also be required to pay your reservation fee.
Why can't I choose my local retailer once I log in?
Retailers who have chosen not to support online vehicle orders will not appear in the list of participating retailers.
How can I test drive a vehicle if I order it online?
We welcome you to contact your retailer at any time to arrange a test drive. Alternatively, we can deliver a vehicle to you through our concierge service.
Who do I contact if I have any concerns about the vehicle once it's delivered?
Please contact your retailer to discuss any concerns you have about your vehicle delivery.
Can I cancel my vehicle order?
If you would like to cancel your vehicle order at any time, please contact your retailer.
Does my order form a binding contract?
Your order indicates your interest in purchasing or financing your chosen vehicle. It is not binding on either you or your chosen retailer and does not form an offer or contract for sale or finance of your vehicle.
Why can't I see monthly pricing on all the vehicles?
To see the monthly price of a vehicle, you will first need to create a finance quote. In some instances, there may still be vehicles that don't have monthly pricing shown. We are working to rectify this and apologise for any inconvenience.
How many vehicles can I compare with each other?
You can compare up to three vehicles at a time on the configurator, as long as you are using the same device and browser. Your cookie preferences may also affect the information you are able to see online.
I have a website technical issue, what should I do?
Submit an online enquiry with details of the technical issue.
Is the online price the best price I can obtain for my chosen vehicle?
You will be provided with indicative pricing information for your chosen vehicle throughout your use of the Platform.
This price includes any applicable online discounts, offers or uplifts to JLR’s suggested retail price by your chosen retailer.
Any retailer-specific online discounts, offers or uplifts are at the retailer's sole discretion. You are of course free to attempt to further negotiate the price with your chosen retailer offline
What can I pay online?
Your reservation fee can be paid online. The deposit and final balance will be handled by your preferred retailer.
How long will it take for my reservation fee payment to clear?
Depending on the terms of your bank, it can typically take between two hours and three working days for your reservation fee to clear.
I have paid my reservation fee, how do I pay my deposit?
Once you have placed your order online and paid your reservation fee, your retailer will be in touch to discuss next steps, including how to pay your deposit.
I don't have a credit/debit card, how can I reserve the vehicle?
Without a debit or credit card you won't be able to reserve a vehicle online. You can still save the quotation and send it to your nearest retailer via the Retailer Enquiry' form, and they will contact you as soon as possible.
Can I have my reservation fee refunded?
Yes. Please contact your retailer directly to request for a refund.
I haven't received my reservation fee refund, what should I do?
It can take up to five working days to receive a refund following your request. Please contact your retailer directly for an update on the refund status.
What are the alternative payment methods if my reservation fee payment is declined?
If your online payment is declined, you can still save the quotation and send it to your nearest retailer via the Retailer Enquiry form, and they will contact you as soon as possible.
Can I pay the reservation fee any other way?
An online reservation fee can only be paid using your debit or credit card.
How secure is my online payment?
All transactions made through our website meet the highest Payment Card Industry Data Security Standards (PCI DSS) and are encrypted as soon as they are submitted. Fraud checks are also completed as part of the processing.
In addition to our online security measures, we recommend not using public computers to make payment transactions online. Please also ensure you are always using a website with 'HTTPS' in the URL.
How do I pay for my online vehicle order in full?
You cannot pay for your vehicle in full online, however once you have placed your order online and paid your reservation fee, your retailer will be in touch to discuss the details of available payment methods.
How do I receive a receipt for my online payment?
The retailer will contact you within 3 working days to acknowledge receipt of your online payment.
Can I complete a finance quote online?
Yes, you can create and compare a range of personalised quotations and finance products for different vehicles online.
Do I have to choose a finance product offered online by Jaguar Land Rover?
You do not have to take out any of the finance products offered and can fund your order via another method of your choosing.
Will my finance application affect my credit score?
Each time you make a finance application, a credit search will be carried out. This will be recorded on your credit file and will be visible to other lenders. The occasional search is unlikely to have any detrimental impact on your credit score. However, how your finance application affects your credit score is dependent on your personal financial circumstances.
I'm not sure how to complete all the fields in my finance application, what should I do?
You may phone or e-mail your retailer directly in order for them to assist you with your finance application.
Is it possible to order a vehicle with immediate availability?
All vehicles with immediate availability are labelled as 'Available Now' within your search results. If you are unable to find an available vehicle matching your requirements, why not build your own at https://www.jaguar.com.sg/jaguar-range?
Unfortunately, we can not guarantee that a vehicle matching your requirements will always be available for immediate dispatch.
Can I change the amount of reservation fee I put down?
The online reservation fee is a fixed amount. Please contact your retailer directly should you have any questions regarding reservation fee.
When ordering a new vehicle from stock, how long will my vehicle be reserved for after I pay the reservation fee?
Once your reservation fee has been paid, your vehicle will be reserved for up to three working days. During that time, your retailer will be in touch to discuss your order.
Who do I contact if I have any comments about the service I have received when ordering online?
You may submit a “Retailer Enquiry” if you have any comments about your online ordering experience.